At WATTZ, we are committed to ensuring any money owed to customers is returned, in appropriate circumstances.

  1. Refunds will only be made through the original mode of payment
  2. Bill payments once made are non-refundable, refunds are only made for the following:

Overcharge/Duplicate Charge: If you believe your account has been overcharged and you require a refund, please contact our Customer Care Team by emailing customercare@wattz.ae. Our customer care team will verify all claims and if required, refund in the original method of payment.